Before Buying

PAYMENT

Thanks for choosing HANEVEAR, we appreciate your decision to proceed with the payment. To make the payments at our online store safe and secure enough, we have adopted the lastest payment encryption technology. At the same time, our website has applied the SSL(encryption link) to avoid any information leakage.

For more questions, please contact our dedicated customer support team at linda@hanevear-ebike.com. Rest assured that we will prioritize your inquiries and work diligently to provide you with the necessary clarification and resolution as quickly as possible.

Pay with PayPal

PayPal is a popular e-commerce digital payment around the world, and our online store supports this method of payment. You can now proceed with your payment easily, quickly, and securely with PayPal at our online store.

Pay with credit/debit card

Our online store in the US supports credit/debit card issued by Diners Club, Discover, Master Card, Visa, and American Express.

When you decide to pay with a credit/debit card, you need the following information to proceed with the secure payment: the name on the card, the card number, the month and year when the card expires, and the digital security code.

Please notice that HANEVEARdoes not save your credit/debit card number and personal information entered into the payment field when you proceed with a payment. For questions about the transactions on your bank card, please contact the bank that issued your credit/debit card.

Kindly note that if you pay by credit card, your payment could somehow be denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined.

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined.

Under such circumstance, here are 3 solutions for you:

1. If you have a PayPal account, please try to pay by PayPal.

2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

3. Please switch to your other credit/debit cards.

As following steps:

Step 1. Select PayPal (even if you don't have a PayPal account)

Step 2. Click on "Pay with Debit or Credit Card"

Step 3. Fill in your credit card info and complete your order.

Shipping Policy

Name: Used electric bike-Gray
Brand: HANEVEAR US
Price: 900.0 USD
Availability: OutOfStock

We are committed to providing you with the best transportation options. We aim to provide quality service to our customers while ensuring that we always provide you with the highest level of responsiveness.

Shipping Destination

Ships to the US ONLY. Free Shipping to the United States. (Free Shipping to Lower 48 States)

Transportation Cost And Time

We ship the bike from Fontana, CA, with free shipping and no customs duty. The bike will be delivered 3-7 business days after placing the order. The order is shipped within 1 working day. No delivery will be arranged on weekends. If the product is out of stock, it is expected that the inventory will be restored in about one month. Usually out of stock, we can check it on the website. If it is due to particular circumstances, we will send you an email to inform you of the out-of-stock situation.

[ATTENTIONS]: We use US Fedx for delivery and require an adult signature upon delivery.

Verification

We will send you a confirmation email once your order is verified. After verification, in principle, the order will not be canceled during this period, considering the handling process has already started. Still, we will try our best to communicate with you via email or phone to find a good solution.

H100 Manual

H100 Manual

After Purchase

Track Your Order

TRACK YOUR ORDER

Warranty

HANEVEAR BIKE 1-YEAR WARRANTY
All HANEVEAR bikes We provide a 1-year warranty on electronic components to the original owner, starting from the date the customer receives the bike.

Frame: Frame comes with a 2-year warranty

Battery: 1-year warranty.

HANEVEAR will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment)

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Philodo Bikes;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by HANEVEAR Bikes with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9. Where any of the seals on the Battery are broken or show evidence of tampering;
10. Where the Battery has been used in equipment other than the Bike for which it is specified;
11. The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on HANEVEAR bikes, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.

How To Get a Maintenace:

If the bike is found damaged due to product quality or during transportation, please provide photos or videos of the damaged parts. We will send new parts for replacement for free and provide video guidance. Please contact customer service for support as soon as you find a problem.

Refund Policy

We aim to provide every customer with the perfect product at the best price and the most incredible shopping experience, so we have a 15-day return policy, which means you have 15 days to apply for a return after receiving the goods. To qualify for a return, your goods must be in the same condition as you received, undamaged or unused, labeled, and in the original packaging.

Please contact our Customer Service Department at linda@hanevear-ebike.com to approve the return within 15 days. We have helpful suggestions if you are considering a return due to the performance of the item, sizing, or for any other reason. Keep in mind that exchange for a Philodo product better suited to your needs is also possible. After the 15-day period expires, the product cannot be returned to HANEVEAR. All returns must be repacked back into the original packaging when you send it back to us. Photos will be needed as proof and necessary materials for the return, including but not limited to：

All the bike parts are cleaned
The bike is fully disassembled and wrapped up with foam paper
All separate parts/keys/tools/accessories
The bike is packed up and put inside the original cargo box
Please get in touch with us and our customer service representative will provide you with a return address. Once your return is received, we will process a refund in 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Damage and problems
Please check your order upon receipt. If the goods are defective, damaged, or receive the wrong goods, please contact us immediately so that we can evaluate the problem and correct it. If the bike received is damaged due to transportation, please provide a photo of the damaged parts. After verification, we will send new parts for a replacement for free. Parts are shipped from China, delivery time is 7-10 working days.

Exchange
We accept free exchanges within 15 days. If you apply for an exchange due to product quality, please provide relevant photos or videos, and we will process your exchange request after verification.

The processing steps are as follows:

Buyers need to submit relevant photos or videos
After verification, the seller sends a return instruction to the warehouse
The buyer gets in touch with UPS to send the product back
After the warehouse receives the returned product, the seller resends a new bike to the customer

Refund
We will notify you after receiving and checking your return and whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds. If you apply for a refund due to product quality, please provide relevant photos or videos, and we will process your exchange request after verification.

How to Assemble?

How to assemble H100 Electric bike?

Please check the video

Can't start your bike after installing it correctly?

Please check the video

FAQ

Q: “Are customs fees included in the price of Hanevear Ebikes?”

We will replace any parts deemed damaged during shipping. Electric bike shipping damage must be reported to Hanevear within 14 days of shipment arrival. This applies to all products. Hanevear may request additional documentation (such as video) to assist with accurately diagnosing the problem and processing the warranty claim.

Q: “Where is electric bike shipping from and to?”

We cannot ship outside of USA countries (nor to overseas territories)

Q: “How long does it take to receive the delivery after the payment is made?”
●Processing time:
Normally, processing takes 1-2 business days. We strive to process your order as quickly as possible to ensure timely delivery.
●Shipping time:
Shipping from Polish warehouse: 3~7 days
Shipping from China: 15~30 working days
Please note that these are estimated shipping times and may vary depending on your location and customs processing.

Q: “How do I track my order?”

You can track your order via the link at the top and footer of our website, which offers real-time order logistics tracking. You can also check the real-time shipping status of your parcel at ‘https://www.17track.net/en’. Or contact our customer service email directly.

What should I do if my Hanevear E-Bikes were damaged upon delivery?

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How do I make a return?
To process a return, please follow these three simple steps:
E-mail us at Linda@hanevear-ebike.com with your
1) Order number.
2) Item to return/exchange.
3) The reason you would like to return your purchase.
The more comments and feedback provided, the better we can help service you. Our customer service team will guide you through the return process and address any concerns you may have.
NOTE:To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the e-bike must have less than 10 kilometres on display, and it must include all items that were inside the box (charger, keys, hardware, etc.) and in its original packaging. This policy ensures that we can maintain the highest quality standards for you.

How can I maximize the battery life of my Hanevear electric bike?
To maximize the battery life of your Hanevear e-bike, charge the battery regularly, even if you haven't used the bike for a while. Avoid exposing the battery to extreme temperatures, and store it in a cool, dry place when not in use. Additionally, try to maintain a steady pedaling rhythm and avoid excessive throttle use to conserve battery power.